Frequently Asked Questions
What are your hours of operation?
Office Hours:
Monday - Friday: 8:00 AM - 6:00 PM
Saturday: 8:00 AM - 6:00 PM
Sunday & Holidays: CLOSED
What are your rates for boarding?
Our boarding rates are $42.00 a night for dogs and $20.00 a night for cats. A 15% boarding discount is applied to the second pet per night for two dogs sharing a run.
What are your rates for daycare?
We charge a $30 flat fee for daycare, whether a half-day stay or a whole day.
Do you offer group play?
No. All services at Hickory Acres are one-on-one unless pets from the same family are boarding together.
Are you open on Sundays and holidays?
No. While our staff is here daily to care for your pets, our office is closed for pickup and drop off Sundays and all major holidays.
What vaccinations do my pets need before being admitted to Hickory Acres?
All pets MUST have proof of current vaccinations before being admitted to our kennel. Shot records should be e-mailed to us in advance or brought in at check-in.
DOGS
*Rabies
*Bordetella (Kennel Cough)
*DHPP or DAPP (Distemper, Hepatitis, Parainfluenza, and Parvovirus)
*Canine Influenza (H3N2/H2N8 Series)
CATS
*Rabies
*FVRCP (Feline Viral Rhinotracheitis, Calicivirus, Panleukopenia)
What happens if my pet becomes ill while at the kennel?
The first time you board your pet with us, you will sign an agreement stating that our staff has permission to seek medical treatment for your pet in an emergency. We will always try to use your veterinarian first, but if this is not possible, we will use an emergency clinic locally. We will also confirm your emergency contact numbers each visit to ensure we have a working telephone number to contact you or your designated contact in an emergency.
What forms of payment do you accept?
We accept cash, checks, and credit card (Visa, MasterCard, Discover, and American Express). Payment is required before pets are released.
May I take a tour of the kennel before making a reservation?
Of course! Touring our facility allows you to see where your pet will stay, meet the staff, and ask any questions you may have regarding policies and procedures.
Tours are available Tuesday - Thursday, 9–11 AM & 3–5 PM, and Saturday from 9–11 AM.